1 Introduction
Welcome to ja9. We believe trust and transparency are the foundation of a great gaming experience. Our privacy policy is written in plain language so you know exactly what ja9 does with your information.
This privacy policy applies to ja9's website, mobile app, and all related services. Using our services means you agree to this policy. If you have any concerns, we recommend contacting us before using the service.
2 What data we collect
Ja9 only collects information that is necessary to provide you with the best service. We do not collect data unnecessarily, and we never gather sensitive information without your consent.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Account verification & KYC completion |
| Contact Information | Mobile number, email address | Account registration & communication |
| Financial information | BKash/Nagad number, bank account | Deposit & Withdrawal Process |
| Device Information | IP address, browser type, operating system | Security & Fraud Prevention |
| Usage Data | Game history, betting patterns, login times | Service Improvement & Personalized Experience |
| Location Information | Country, city (approximate, IP-based) | Compliance with local regulations |
You are responsible for keeping the information provided during registration accurate and up to date. Providing incorrect details may cause issues with account verification or the withdrawal process.
3 How Your Information Is Used
Collected information is used solely for the purposes listed below. ja9 never uses your data for undefined or unrelated purposes.
- Account management: To verify identity and ensure secure registration and login.
- Payment Processing: To process deposits and withdrawals securely.
- Customer support: To resolve your issues quickly and provide support.
- Security Verification: To prevent fraud, bots, and unauthorized activity.
- Service Improvement: To analyze and improve the overall platform experience.
- Legal obligations: To meet regulatory and compliance requirements.
- Promotional Communications: To send you bonus and promotional offers with your consent.
5 Cookies & tracking
Ja9 uses cookies and similar technologies to improve your browsing experience and keep the platform running smoothly.
- Essential cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
- Functional cookies: To remember your preferred language, game categories, and display settings.
- Analytics Cookies: To understand which parts of the platform are used most — fully anonymized.
- Security Cookies: To detect suspicious login attempts or unusual activity.
You can block or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
6 Data Protection
Ja9 uses industry-leading technology to keep your data secure. Our security team is active around the clock.
- SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
- Password Hashing: Your password is never stored in plain text.
- Two-Factor Authentication (2FA): 2FA is available for added account security.
- Firewall & DDoS Protection: Our servers are protected against cyber attacks at all times.
- Regular Security Audits: Third-party security experts conduct regular system audits.
7 Data Retention Period
Ja9 does not store your data indefinitely. Each type of information has a defined retention period.
| Type of Information | Retention Period |
|---|---|
| Account information (active accounts) | Until account closure |
| Transaction Records | 5 years after the last transaction |
| KYC documents | 3 years after account closure |
| Game history & logs | 2 Years |
| Cookies & session data | 30 Days to 1 Year (Varies by Type) |
| Support Chat Records | 1 Year |
Certain data may need to be retained beyond the above periods due to legal obligations or ongoing investigations. You will be notified in such cases.
8 Your Rights
As a ja9 member, you have the following rights over your own data. Contact us at any time to exercise these rights.
Right to Access Information
You have the right to know what information we hold about you.
Right to Rectification
You have the right to request correction of any inaccurate or outdated information.
Right to Erasure
You have the right to request deletion of your data under certain conditions.
Data Portability
You have the right to request a copy of your data in a specific format.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your data be restricted.
Right to Withdraw Consent
You may withdraw your consent to marketing or promotional communications at any time.
9 Children's Privacy
Ja9's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.
If a minor registers on ja9 and this comes to our attention, the account will be closed immediately and all collected data will be securely deleted.
If you believe a minor is using ja9, please notify our support team.
10 Contact
For any questions, requests, or complaints about our privacy policy, please get in touch. We typically respond within 24–72 hours.
Our FAQ page for answers to common privacy-related questions.
End-to-end encryption
Every transaction and personal detail is protected by 256-bit SSL encryption. No one can read your data while it's in transit.
Transparent KYC Process
Identity verification data is used solely for security purposes. No documents are shared with third parties.
Regular Security Audits
Every three months, a third-party team of experts conducts a full system review to ensure there are no vulnerabilities.
Your Data Is Never Sold
Ja9 never sells or shares your data with advertisers. Your data belongs entirely to you.
Stay in control
View, update, or request deletion of your data at any time from Account Settings — you're always in control.
Automatic Data Deletion
Data is automatically deleted once the defined retention period expires. Outdated or unnecessary data is never allowed to accumulate in the system.
Your data is secure — play with peace of mind
Your privacy is fully protected at ja9. Register today and experience Bangladesh's best online gaming platform.